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Cancellations/Changes
Most of our excursions
and activities call for extensive preparations and some require
catering.
Individual tours,
fishing and sailing trips tie up a particular vehicle or vessel
and impede us from offering it to other guests. We therefore
need to apply certain cancellation or change fees:
Deep Sea Fishing
and Sailing Charter:
Until 72 hours prior to service - free of charge;
until 48 hours prior to service - 25% of cost;
until 24 hours prior to service - 50% of cost;
within 24 hours prior to service or no-show - 100% of cost
Regular sailing excursions
with guaranteed departures and other excursions & services:
Until 48 hours prior to service - free of charge;
until 24 hours prior to service - 50% of cost;
within 24 hours prior to service or no-show - 100% of cost.
Important information:
In case of sickness, cancellation fees for our services may
be reduced to half the applicable fee, except for deep sea
fishing and sailing charters. In order to apply for this reduction,
the guest registered for the service must present a written
statement from a local physician, certifying the illness.
These additional refunds do not apply for deep sea fishing
and sailing charters, for any reason, including illness.
Office hours:
Reservations, changes or cancellations may be made personally
or in writing at our office in Ixtapa (Phone: 755-553-2360,
Fax. 755-553-2060, E-mail info@leekraft.com) or at our tour
desk in the lobby of Hotel Villa del Sol in Zihuatanejo(Phone:
755-555-5500) on any regular working day and during following
office hours:
MO-FR 9.00AM - 2.00PM & 4.00PM - 6.00PM;
Saturday 09.00AM - 1.00PM
Office and tour desk
are closed on Sunday and official holidays.
Disclaimer
Intermar Ixtapa
acts exclusively as an intermediary between service providers,
such as sightseeing companies, land and marine transportation
companies, hotels, diving schools, independent tour guides,
etc.
Intermar Ixtapa
does not own, manage, control or operate any transportation
vehicle, any hotels, restaurants or any other service supplying
company. All vouchers, receipts and tickets are issued subject
to the terms and conditions specified by the suppliers.
Intermar Ixtapa
cannot be held responsible for accidents, losses, damage,
change of schedules or any other irregularity originated by
accident or act of god. Intermar Ixtapa has no liability for
lost or damaged luggage, other personal belongings and personal
injuries occurred during voyages.
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